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Recording questions

  • What's the page view quota?
  • Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
  • Will checkout be recorded?
  • Will session recording affect my site's speed?
  • How does Propel Replays work?
  • I've received orders. Why aren't my sessions being tagged with the 'placed order' event?
  • Why don't the analytics match those provided by Shopify, Google Analytics, etc?
  • Recording isn't working on my site anymore. What do I do?
  • Why aren't some parts of my site (e.g., Review apps, video clips, Shop buy button, etc) being recorded?
  • Why can't I see shoppers on the Checkout pages?
  • Why aren't all of my placed orders being tracked?
  • Will credit card information be recorded?
  • Why are sessions from my paid ad campaigns not being marked as paid traffic?

Categories

  • Heatmaps
  • Installing
  • Recording questions
  • Replay questions
  • Uninstalling
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