I've received orders. Why aren't my sessions being tagged with the 'placed order' event?

Cause 1: Custom checkout

Propel Replays's order tracking feature integrates with Shopify Checkout's "Thank you" page. Any checkout method that bypasses Shopify checkout and results in shoppers not landing on the "Thank you" page unfortunately won't be compatible with Propel Replays.

Examples of incompatible checkout apps include "Cash-on-delivery" apps like "Releasit COD Form & Upsells".

Cause 2: Using legacy checkout

Propel Replays currently uses WebPixels on the checkout Thank You page to track completed orders.

WebPixels are not supported in legacy checkout. To confirm whether if you're still using legacy checkout, follow these steps.

To confirm whether Propel's web pixel is working on your store, go to Settings —> Customer Events in the Shopify dashboard and confirm that the status of the Propel web pixel is Connected.