Replay questions
- What does a 'JavaScript error' event mean in the Shopper Actions box?
- How do live replays work?
- Why aren't images and videos showing in my replays?
- Why are many of my replays only a few seconds long?
- Why don't the number of sessions match the number of visitors to my shop?
- Why is the app unable to replay some replays?
- Why is my paid Facebook traffic being marked as referred and not paid?
- Why don't the analytics match those provided by Shopify, Google Analytics, etc?
- Why do some parts of my store appear differently in the replay?
- Are my visitors bots?
- Why are some shoppers' locations incorrect?
- Why is my paid traffic not marked as paid in the app?
- Why do I see grey boxes in the replays?
- Why are replays not working when I use the Shopify mobile app to access Propel Replays?
- How do I view replays for other pages visited during a shopper's session?
- Why does the app load inside the Shopify dashboard now?
- Why is the replayer fast forwarding or skipping parts of the replay?
- Why are replays laggy or jumpy on playback?
- How long do you store my replays for?
- Why do some of my replays appear zoomed in?