What does a 'JavaScript error' event mean in the Shopper Actions box?

A JavaScript error means that some code (a script) running in your shop encountered a problem that it could not recover from. Whether this error impacted your shopper's experience depends on what the code does.

A JavaScript error will usually not affect the shopper's experience.

In some cases, a JavaScript error can indicate a more serious problem such as a broken app or theme widget that could be causing you sales.

To diagnose the problem, visit your shop then open your browser's 'JavaScript Console'.

• In Chrome, follow the steps here: https://www.techonthenet.com/js/open_console_log.php
• In Safari, follow the steps here: https://support.awesome-table.com/hc/en-us/articles/360001785620-Using-the-Debug-Console-in-Safari-to-identify-errors

Once you've opened the JavaScript console, look for the lines in red. Some of those may be JavaScript errors and will contain both an error message and name of the file causing the error. These can then be passed to your web developer for help resolving.