Why aren't my completed orders being tracked?

Propel Replays currently uses ScriptTags on the checkout Thank You page to track completed orders.

Shopify is transitioning away from ScriptTags with the goal to phase them out completely by February 2025. ScriptTags are already disabled for some shops, and unfortunately our order tracking won't work in these shops at the moment.

We plan to migrate to Shopify's replacement technology in December 2024 which will restart order tracking for affected shops.

Temporary workaround

To restore the functionality of apps that depend on ScriptTags, Shopify is temporarily allowing merchants to revert their checkout to the previous checkout system which still supports ScriptTags.

For instructions on how to that, visit the link here: https://help.shopify.com/en/manual/checkout-settings/customize-checkout-configurations/checkout-extensibility#revert-to-checkout-liquid

Please note that if you've started to use some of Shopify's new checkout system's features, reverting to the old checkout system will disable these features.