Recording isn't working on my site anymore. What do I do?

If recording isn't working, it could you’ve changed or updated themes.

To correct this, re-enable our theme app extension by going to the Install page in the app and following the instructions there to re-enable our app extension.

For more instructions on enabling Propel Replays in your theme, please visit: https://propel-commerce.helpscoutdocs.com/article/40-how-do-i-install-propel-replays

If that doesn't resolve the issue, please contact support for help.