Common questions and support documentation

• How do I set up Propel Appointments?
• How do I use shortcodes to display the "Book Now" button elsewhere on my site?
• How does the deposit feature work?
• How to reactivate Google Calendar integration if it loses access to your Google account
• How do I set up my product to work with group appointments?
• Why was a customer able to book a time that was blocked off by an event in my Google Calendar?
• What does the 'Customers can book... within a date range' option do?
• How do I activate Propel Appointments in my theme?
• How do I setup Zoom integration?
• Why aren't my appointments showing on my Google Calendar?

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• How to add a link to your registration form in your shop's main menu
• How to bulk upload serial numbers
• How to install Product Registration by Propel

• What does a 'JavaScript error' event mean in the Shopper Actions box?
• What's the page view quota?
• How do I cancel my subscription and delete the app?
• Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
• How do I install Propel Replays?
• How do live replays work?
• Why aren't images and videos showing in my replays?
• Will checkout be recorded?
• Why are many of my replays only a few seconds long?
• Will session recording affect my site's speed?

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• How do I activate Sale and Discount Manager in my theme?
• How does Propel Sale & Discount Manager work?
• How to prevent shoppers from using Shopify discount code
• How do I create my first sale?
• How do I delete the app?
• Does Propel Sale & Discount Manager create hidden discounted variants?

• How do I activate Propel Subscriptions in my theme?
• Can customers and merchants pause subscriptions and can I prevent customers from unpausing subscriptions?
• How do I test Propel Subscriptions?
• How do I enable customer accounts in the Shopify admin?
• Will the customer be charged for shipping with each monthly subscription payment or will they only be charged once off the first time?
• How to Create a Pre-paid One-Year Subscription with Monthly Fulfilment
• How do I update a customer's payment method?
• How do I manually create a subscription for a customer?
• How do I test Subscriptions Now in an unpublished theme?
• Do automatic discounts work with subscriptions?

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• How do I setup Propel Upsells?
• How do I enable Propel Upsells in my theme?
• How do I uninstall Propel Upsells and remove Propel Upsells from my theme?
• Is Propel Upsells compatible with Buy Now buttons?
• How do I auto-close the popup when an upsell is added to cart?
• My Buy Now button has disappeared. How do I get it back?
• Why can't shoppers use discount codes in checkout?