What is the "Frustrated" session filter?
The Frustrated filter helps you quickly find sessions where shoppers are likely feeling stuck, annoyed, or confused. When this filter is enabled, your replay list is narrowed down to visitors who have either rage clicked or shook their mouse during their session.
These signals are strong indicators that something on your store is not working the way shoppers expect.
What is a rage click?
A rage click happens when a shopper rapidly clicks multiple times in the same spot or on the same element within a short period of time.
This usually means:
- The shopper expected something to happen (e.g., add to cart, open a menu, go to the next step),
- But nothing happened, or it was slower than they expected.
Common causes:
- Broken or non-clickable buttons that look clickable
- Slow pages or delayed responses
- Overlays, popups, or modals blocking interaction
- Confusing or misleading UI elements
What does “shook their mouse” mean?
A mouse shake is detected when a shopper moves their mouse quickly back and forth in a tight area, often in a zig-zag or circular motion.
This usually suggests:
- The shopper is confused or unsure what to do next
- They are searching frantically for a button, link, or piece of information
- They are reacting to something unexpected (e.g., an error, a surprise fee, or a layout they don’t understand)
How to use the Frustrated filter
Use the Frustrated filter to:
- Prioritize high-intent problem sessions first
- Spot broken or misleading elements that cause drop-offs
- Identify friction in key flows (product pages, cart, checkout, sign-up)
By focusing on frustrated sessions, you can quickly uncover issues that are most likely hurting conversions and fix them before they affect more shoppers.