Why do I have more visitors than replays?

Propel needs to receive two data bursts from the visitor's browser before we reveal the replay as the replay may be unplayable or incomplete with only a single burst of data. Propel creates the visitor record on the first data burst though which is why you can see the visitor even though their replay may not be visible.

For very short visits to your shop (under five seconds in duration), Propel may only receive a single burst of data before the visitor leaves. On most e-commerce websites, these short visits make up the majority of visits. This results in what you're seeing - lots of visitors but fewer visible replays.

Finally, Propel retains replays for 30 days, however we currently retain visitor records indefinitely. Over time, visitors in your Visitors section in the app will greatly outnumber your replays.